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Novel News (05/04/2025)

It's the first Novel News of 2025!


PSA Section


(Permanent) Please make sure to read the FAQ before reaching out to support


(Permanent) Read The (This) Novel News for the most up-to-date information on projects.


(Permanent) the email "Novelhorizonspublishers@gmail.com" is NOT active. Do not expect any reply, assistance, or help from correspondence sent to that address. It has not been active for years.


(Permanent) Outside of the United States of America, Novel Horizons does NOT service any other country except Canada, Germany, The United Kingdom, and Australia. This does NOT affect existing orders. Please do not submit inquiries to support asking if we support your country.

Update: Due to the new Tariffs implemented, this may change soon.


(Permanent) Please refrain from contacting support for orders that are in active fulfilment.(Unless you need an address change)


(Permanent) When moving, make sure to inform both us AND your local post office. That way, in the event that our change doesn't process, they will be able to redirect your package to the correct location.


If you see your item is on its way to an old address or information is missing, contact the carrier IMMEDIATELY with your tracking number so that it can be adjusted. Either by informing them that you've moved or what information is missing. Otherwise the item will either be delivered or returned to us.


(05/06/2025) There is currently a consideration to make the Novel News Bi-monthly. Although, whether this change goes through or not is still being discussed.


News/Developments


2025 continues being a...unique...year, as more startling developments unravel on all fronts!

For many April was a trying month and we are just as hopeful that this coming May will hold better tidings!


Filian


The main reason we don't address the same projects every month is because progression takes several months to achieve/make any reportable progress on. Regardless, we've had some people asking about this project, so we will reiterate that we are making normal progress on it.


So far, the only potential issues come from things affecting Novel Horizons as a whole like the Tariffs.


Sinder Project: Demon Sinder


We have received many requests for this project asking for pre-order cancelations.

Under normal circumstances, most of these requests would be outside of our cancelation period/cooldown period, but given the gravity of the situation presented, we've lifted the time-limitation to an extent.


Meaning, while we can't refund certain orders due to the afterpay/Paypal limitations on their end (Something we cannot control in any way), we are offering customers a fully functional, non-expiring Gift Card for the Horizon's Merch Store(https://horizonsmerch.com/) instead.


For those unfamiliar with this store, this is where our non-preorder items end up. Such as small merchandise and excess figure stock during our super sales!


The Gift card provided will equal the amount of the order and the original order will be canceled upon accepting it.


Other alternatives outside of the Gift Card including transferring the order over to another project. Although, this option requires further discussions since it is not something our system natively supports.


For full cash-back refunds, who are not interested in alternative options, refunds will be looked into on a case-by-case basis with no guarantee. Since, unfortunately, most of our refund policy comes from the payment processors limitations/terms more-so than our own.


Finally, our customer service for the time being will be drastically slowed down due to the inquiry amount which crashed our system twice over the course of the "event". So, we appreciate everyone's patience as we work our way through this.


We currently do not have a defined amount of time of expected wait for customer support inquiries to be responded too.


Newly released projects!


Troubles and turbulations aside, Last month was a month of new releases! Including the launch our newest line of mini figures, the Sitti's!

An affordable way that we made for fans to support their favorite creators! On top of that we also have a new scale figure drop joining the currently active Amalee figure!

Be sure not to miss your chance to get them!










May the 4th/5th Sale


Due to feedback in our newest survey,

We've decided to launch a second annual super sale!


The Sale will go be going live as soon as we can finish getting inventory counts on the items! These include figures and past merch items that many may have missed the chance to get before!


We will announce the sale live on Discord and Twitter once everything is prepared.


So be sure to keep an eye on our Horizon's Merch website: https://horizonsmerch.com/ As we add stock to it as it gets counted out!

It's like a evolving garage sale! You never know what you may find or what will show up! All you know is that it'll be gone quickly!

(Keep in mind none of the items in the super sale are re-runs/recreations and are solely stock left over for various reasons from various projects).


Don't miss out on your chance to potentially get a rare figure that hasn't been available for a long while!







 
 
 
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